Introduction

Welcome to deFaia Mentoring and Tutoring Services. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website and services.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any of its provisions, please refrain from using our services.

Data Collection

We collect information to provide and improve our services. This includes:

• Personal Information: such as your name, email address, telephone number, and any other information you voluntarily provide.
• Usage Data: details on how you use our website, including pages visited, time spent, and interactions with our content.
• Device and Technical Information: such as your IP address, browser type, operating system, and device identifiers.

We may also gather information from third-party sources to enhance your experience.

How We Use Your Data

Your data is used for various purposes, including:

• Providing, maintaining, and enhancing our services.
• Personalising your experience and delivering content tailored to your interests.
• Communicating with you regarding updates, offers, and critical changes.
• Monitoring and analysing usage patterns to improve our offerings.

All data processing is conducted in accordance with applicable data protection laws.

Third-Party Sharing

We may share your information with trusted third-party service providers who assist in operating our website and delivering our services. These providers are contractually bound to safeguard your data and are only permitted to use it for the purposes we specify.

We will not sell or rent your personal data to any external parties except as required by law or to protect our rights.

Cookies and Similar Technologies

Our website employs cookies and other tracking technologies to improve your experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help recognise you on future visits.

For more details on how we use cookies and the types of cookies we employ, please visit our Cookies Policy.

Data Security

We implement a range of security measures, including encryption, access controls, and secure server infrastructure, to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Although we strive to protect your data, no system is completely secure. You agree that we cannot guarantee absolute security and are not liable for any unauthorised access or data breaches.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

When your data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data, including:

• The right to access the data we hold about you.
• The right to request correction or deletion of your data.
• The right to restrict or object to the processing of your data.
• The right to data portability.

To exercise these rights, please contact us using the details provided in the Contact Us section.

International Transfers

Your personal data may be transferred to, stored, and processed in countries outside the United Kingdom where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to the transfer of your data to countries that may not provide the same level of data protection as your home country.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Your continued use of our services after any modifications constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
sophiia@defaiamentoringservices.org.uk