Our cancellation policy allows you to reschedule or cancel sessions with a minimum notice period. Please check our full terms for details.

The first session focuses on understanding your needs and setting goals, while subsequent sessions build on progress with personalised guidance.

If you feel your mentor isn’t the right fit, you can request a change. We aim to ensure a comfortable and effective learning experience for all students.

If you miss a session, please inform us as soon as possible. Depending on the circumstances, we may be able to reschedule or offer alternative arrangements.

You may be eligible for Disabled Students’ Allowance (DSA) if you have a disability or learning difficulty. Contact your educational provider for guidance on applying.

We offer tutoring for a wide range of levels, but certain advanced topics may require specialised mentoring. Contact us to discuss your specific needs.

Yes, you can take breaks from sessions as needed. Just let us know in advance, and we’ll arrange a suitable plan for you to continue later.